Product UX/UI Design
End-to-end product design covering UX audits, user research, experience strategy, UI/UX design, usability testing, accessibility compliance, and development for complex B2B software.
Responsive web design creates digital experiences that adapt smoothly across desktop, tablet, and mobile screens. Yes Yes Know combines UX research, accessibility expertise, interface design, usability validation, and development to help organizations simplify complex products and improve how people complete essential tasks. Their research-led approach supports accessible, user-centered experiences for B2B software, enterprise, SaaS, cybersecurity, and data-heavy platforms.

Research, design, validation, accessibility, and development services for responsive digital products and complex software experiences.
End-to-end product design covering UX audits, user research, experience strategy, UI/UX design, usability testing, accessibility compliance, and development for complex B2B software.
Interviews, personas, journey mapping, card sorting, and tree testing reveal user needs, validate concepts, and inform responsive experiences for data-heavy products.
Comprehensive audits evaluate goals, team composition, and UX processes, then create a practical roadmap for improving product experiences and design capabilities.
Iterative testing with actual users identifies friction points, measures task performance, and helps teams refine responsive designs before launch or deployment.
Accessibility strategy, testing, design, and development support help B2B software teams address ADA, VPAT, and WCAG requirements while improving practical usability.
Full-stack engineering connects responsive design with maintainable software solutions across languages and frameworks, with accessibility considered throughout implementation.
Yes Yes Know helps organizations create responsive experiences that remain clear, usable, and accessible across screen sizes. The team combines research, UX strategy, interface design, usability validation, accessibility expertise, and development to simplify complex workflows. This approach is especially valuable for B2B, enterprise, SaaS, cybersecurity, and data-heavy products where responsive behavior must support real user goals.

Explore how research-led design can clarify complex workflows and strengthen digital product experiences.
A specialized partner for accessible, research-driven responsive product experiences.
Over 20 years of UX experience across B2B, SaaS, cybersecurity, fintech, and data management products.
One partner supports audits, research, design, validation, accessibility, and development from early strategy through implementation.
Accessibility is built into the product process, supporting ADA, VPAT, and WCAG-focused requirements and usability.
One-on-one coaching and design insights help technical leaders and product teams build stronger internal capabilities.
Experienced researchers, designers, developers, and strategists simplify complex software experiences.

Founder
Jen Bullard is the Founder of Yes Yes Know, bringing over 20 years of UX experience in web and software development across high-tech, B2B, SaaS, cybersecurity, data management, and fintech industries. She holds a master's degree in Human Computer Interaction from RPI and a fine arts degree from the University at Buffalo. Jen lectures at Northeastern University and mentors at Techstars Boston, sharing her expertise with the next generation of designers and entrepreneurs. She is CPACC certified through the International Association of Accessibility Professionals, reflecting her deep commitment to accessible design. Since founding the company in 2019, Jen has built Yes Yes Know into a trusted UX and product design partner for B2B software companies throughout the Boston and Cambridge area, focused on research-led, accessible, and business-driven design solutions.

Director of Operations
Parker Jessie serves as Director of Operations at Yes Yes Know, where he manages and supports agency and client growth initiatives. His diverse background spans relationship management and communications across public, private, and nonprofit sectors, giving him a well-rounded perspective on organizational success. Parker's expertise in marketing, social impact, and technology allows him to bridge strategic operations with client needs effectively. He plays a key role in ensuring smooth day-to-day operations while helping the agency scale to meet the demands of its growing B2B software client base. Parker is dedicated to fostering strong client relationships and supporting the team's mission of delivering research-led, accessible UX solutions to companies across Boston, Cambridge, and beyond.

Senior UX Design Consultant
Nathalie Baudrand is a Senior UX Design Consultant at Yes Yes Know, contributing her expertise to the agency's research-led, accessible design process. As part of the senior design team, she works closely with B2B software companies, enterprise teams, and SaaS providers to craft user experiences that simplify complex, data-heavy workflows. Nathalie brings a thoughtful, user-centered approach to every project, ensuring that designs are both functional and accessible. Her work supports Yes Yes Know's mission of aligning UX strategy with business growth, helping technical leaders and product managers deliver software solutions that truly serve their end users across Massachusetts and beyond.

Senior UX Design Consultant
Pame Chevez is a Senior UX Design Consultant at Yes Yes Know, bringing specialized skill to the agency's end-to-end product design services. She partners with B2B software, SaaS, and cybersecurity clients to develop research-driven design solutions that address complex user needs. Pame's work emphasizes accessibility and user validation, ensuring designs are tested with real users throughout the development process. As a senior member of the design team, she contributes to strategy, research, and design phases alike, helping clients build maintainable, effective products. Her dedication to accessible, function-first design supports Yes Yes Know's mission of delivering exceptional UX to B2B software companies across the Boston and Cambridge region.

Development Lead
Andrew Male serves as Development Lead at Yes Yes Know, overseeing the technical implementation of the agency's design solutions. He plays a critical role in bridging the gap between UX design and functional, maintainable software products for B2B and enterprise clients. Andrew's expertise ensures that the innovative designs created by the UX team are built to high technical standards, supporting complex, data-heavy platforms across industries like SaaS, cybersecurity, and fintech. His development leadership helps Yes Yes Know deliver true end-to-end product design services, from research and strategy through to final implementation, ensuring clients receive robust, accessible, and scalable software solutions.

Junior UX Consultant
Vivian Kuo is a Junior UX Consultant at Yes Yes Know, contributing fresh perspective and dedication to the agency's user-centered design projects. She supports the senior design team in conducting research, developing design strategies, and validating solutions with real users for B2B and enterprise software clients. Vivian is growing her expertise in accessibility and research-driven UX practices, aligning with Yes Yes Know's core values of function before form and user-centered design. Her enthusiasm and attention to detail make her a valuable contributor to the team, helping deliver thoughtful, accessible product experiences for clients across the Boston and Cambridge area and beyond.

Principal UX Design Consultant / Fractional CXO
Rich Buttiglieri serves as Principal UX Design Consultant and Fractional CXO at Yes Yes Know, bringing senior-level strategic expertise to the agency's client engagements. In this dual role, he provides high-level experience strategy alongside hands-on design consulting for B2B software, enterprise, and SaaS clients. Rich's experience allows him to offer one-on-one coaching and design insights to technical leaders and project managers, a hallmark of Yes Yes Know's engagement model. He plays a key role in aligning UX strategy with business growth, ensuring clients receive both tactical design solutions and strategic guidance throughout their product development journey.

UX Design Consultant
Kevin Markgren is a UX Design Consultant at Yes Yes Know, contributing his design expertise to help B2B software companies create effective, user-centered products. He works across research, strategy, and design phases, collaborating with clients to simplify complex workflows and data-heavy interfaces. Kevin's approach emphasizes accessibility and user validation, ensuring that designs are tested and refined based on real user feedback. As part of the Yes Yes Know team, he supports the agency's mission of delivering research-led, accessible UX solutions to enterprise, SaaS, and cybersecurity clients throughout the Boston and Cambridge area.

Content Specialist
Zia Halawa is a Content Specialist at Yes Yes Know, responsible for crafting clear, effective content that supports the agency's UX and product design work. She collaborates with the design and development teams to ensure that content is accessible, user-friendly, and aligned with client goals. Zia's work helps bridge the gap between design and communication, ensuring that complex B2B software products are easy for end users to understand and navigate. Her contributions support Yes Yes Know's commitment to accessibility and research-driven design, helping clients across various industries deliver clear, effective product experiences.

Matt Hykes is a valued member of the Yes Yes Know team, contributing to the agency's mission of delivering research-led, accessible UX and product design solutions for B2B software companies. He supports the team's collaborative approach to client engagements, helping ensure high-quality outcomes across research, design, and development phases. Matt's contributions help the agency maintain its reputation as a trusted partner for enterprise, SaaS, and cybersecurity clients throughout the Boston and Cambridge area, embodying the company's core values of accessibility, user-centered design, and function before form.

Katriel Paige is a dedicated member of the Yes Yes Know team, contributing to the agency's work delivering accessible, research-driven UX and product design services. She supports client engagements across research, design, and strategy, helping B2B software companies simplify complex, data-heavy products. Katriel's contributions align with Yes Yes Know's mission of combining user-centered design with business-focused outcomes, helping the agency serve enterprise, SaaS, and technology clients throughout Massachusetts and beyond with thoughtful, well-executed design solutions.
Responsive design is an approach that allows a website or digital product interface to adapt to different screen sizes and device conditions. Layouts, navigation, content, and interactive elements are designed to remain usable across desktop, tablet, and mobile experiences. Effective responsive design also considers accessibility, task clarity, performance, and the needs of real users rather than simply shrinking a desktop layout.
Talk with the Yes Yes Know team about your product, users, and design goals.
Held by founder Jen Bullard through the International Association of Accessibility Professionals.
Membership listed via DesignRush for Yes Yes Know.
Share your product goals and challenges with the Yes Yes Know team to discuss a practical next step.
For immediate assistance, feel free to give us a direct call at 617.551.1191. You can also send us a quick email at hello@yesyesknow.co.
For immediate assistance, feel free to give us a direct call at 617.551.1191. You can also send us a quick email at hello@yesyesknow.co.