Expert User Research Consultants

Jen Bullard is the Founder of Yes Yes Know, bringing over 20 years of UX experience in web and software development across high-tech, B2B, SaaS, cybersecurity, data management, and fintech industries. She holds a master's degree in Human Computer Interaction from RPI and a fine arts degree from the University at Buffalo. Jen lectures at Northeastern University and mentors at Techstars Boston, sharing her expertise with the next generation of designers and entrepreneurs. She is CPACC certified through the International Association of Accessibility Professionals, reflecting her deep commitment to accessible design. Since founding the company in 2019, Jen has built Yes Yes Know into a trusted UX and product design partner for B2B software companies throughout the Boston and Cambridge area, focused on research-led, accessible, and business-driven design solutions.

Parker Jessie serves as Director of Operations at Yes Yes Know, where he manages and supports agency and client growth initiatives. His diverse background spans relationship management and communications across public, private, and nonprofit sectors, giving him a well-rounded perspective on organizational success. Parker's expertise in marketing, social impact, and technology allows him to bridge strategic operations with client needs effectively. He plays a key role in ensuring smooth day-to-day operations while helping the agency scale to meet the demands of its growing B2B software client base. Parker is dedicated to fostering strong client relationships and supporting the team's mission of delivering research-led, accessible UX solutions to companies across Boston, Cambridge, and beyond.

Nathalie Baudrand is a Senior UX Design Consultant at Yes Yes Know, contributing her expertise to the agency's research-led, accessible design process. As part of the senior design team, she works closely with B2B software companies, enterprise teams, and SaaS providers to craft user experiences that simplify complex, data-heavy workflows. Nathalie brings a thoughtful, user-centered approach to every project, ensuring that designs are both functional and accessible. Her work supports Yes Yes Know's mission of aligning UX strategy with business growth, helping technical leaders and product managers deliver software solutions that truly serve their end users across Massachusetts and beyond.

Pame Chevez is a Senior UX Design Consultant at Yes Yes Know, bringing specialized skill to the agency's end-to-end product design services. She partners with B2B software, SaaS, and cybersecurity clients to develop research-driven design solutions that address complex user needs. Pame's work emphasizes accessibility and user validation, ensuring designs are tested with real users throughout the development process. As a senior member of the design team, she contributes to strategy, research, and design phases alike, helping clients build maintainable, effective products. Her dedication to accessible, function-first design supports Yes Yes Know's mission of delivering exceptional UX to B2B software companies across the Boston and Cambridge region.

Andrew Male serves as Development Lead at Yes Yes Know, overseeing the technical implementation of the agency's design solutions. He plays a critical role in bridging the gap between UX design and functional, maintainable software products for B2B and enterprise clients. Andrew's expertise ensures that the innovative designs created by the UX team are built to high technical standards, supporting complex, data-heavy platforms across industries like SaaS, cybersecurity, and fintech. His development leadership helps Yes Yes Know deliver true end-to-end product design services, from research and strategy through to final implementation, ensuring clients receive robust, accessible, and scalable software solutions.

Vivian Kuo is a Junior UX Consultant at Yes Yes Know, contributing fresh perspective and dedication to the agency's user-centered design projects. She supports the senior design team in conducting research, developing design strategies, and validating solutions with real users for B2B and enterprise software clients. Vivian is growing her expertise in accessibility and research-driven UX practices, aligning with Yes Yes Know's core values of function before form and user-centered design. Her enthusiasm and attention to detail make her a valuable contributor to the team, helping deliver thoughtful, accessible product experiences for clients across the Boston and Cambridge area and beyond.

Rich Buttiglieri serves as Principal UX Design Consultant and Fractional CXO at Yes Yes Know, bringing senior-level strategic expertise to the agency's client engagements. In this dual role, he provides high-level experience strategy alongside hands-on design consulting for B2B software, enterprise, and SaaS clients. Rich's experience allows him to offer one-on-one coaching and design insights to technical leaders and project managers, a hallmark of Yes Yes Know's engagement model. He plays a key role in aligning UX strategy with business growth, ensuring clients receive both tactical design solutions and strategic guidance throughout their product development journey.

Kevin Markgren is a UX Design Consultant at Yes Yes Know, contributing his design expertise to help B2B software companies create effective, user-centered products. He works across research, strategy, and design phases, collaborating with clients to simplify complex workflows and data-heavy interfaces. Kevin's approach emphasizes accessibility and user validation, ensuring that designs are tested and refined based on real user feedback. As part of the Yes Yes Know team, he supports the agency's mission of delivering research-led, accessible UX solutions to enterprise, SaaS, and cybersecurity clients throughout the Boston and Cambridge area.

Zia Halawa is a Content Specialist at Yes Yes Know, responsible for crafting clear, effective content that supports the agency's UX and product design work. She collaborates with the design and development teams to ensure that content is accessible, user-friendly, and aligned with client goals. Zia's work helps bridge the gap between design and communication, ensuring that complex B2B software products are easy for end users to understand and navigate. Her contributions support Yes Yes Know's commitment to accessibility and research-driven design, helping clients across various industries deliver clear, effective product experiences.

Matt Hykes is a valued member of the Yes Yes Know team, contributing to the agency's mission of delivering research-led, accessible UX and product design solutions for B2B software companies. He supports the team's collaborative approach to client engagements, helping ensure high-quality outcomes across research, design, and development phases. Matt's contributions help the agency maintain its reputation as a trusted partner for enterprise, SaaS, and cybersecurity clients throughout the Boston and Cambridge area, embodying the company's core values of accessibility, user-centered design, and function before form.

Katriel Paige is a dedicated member of the Yes Yes Know team, contributing to the agency's work delivering accessible, research-driven UX and product design services. She supports client engagements across research, design, and strategy, helping B2B software companies simplify complex, data-heavy products. Katriel's contributions align with Yes Yes Know's mission of combining user-centered design with business-focused outcomes, helping the agency serve enterprise, SaaS, and technology clients throughout Massachusetts and beyond with thoughtful, well-executed design solutions.